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Return & Refund Policy

Return & Refund Policy

OBD2Repair promise to try our best to help you solve problems, and we wish you can cooperate with us to solve problems soon if meet problems.

1. Quality problem.

Product can not work once you receive it while no damage. In such situation, pls tell us once you get it and we will arrange send back, once confirmed you said is true after we get the item, you can get full refund.

2. Damage during delivery.

Product damaged and not work once you receive it. In such situation, pls tell us once you get it and we will arrange send back and deal with it as per exact situation.

3. Order a wrong product.

When you get the product, you find it is not the one you need. In such situation, pls contact our sales representative with to help you.

4. Miss-shipped the parcels.

You get the parcel while the products in it is not the products you ordered. In such situation, pls contact our sales representative soon to help you exchange it.

5. Physical Damaged Products.

If the product is damaged by yourself, we can help you repair for free.

6. Particular situation.

In some particular situation, our Return & Refund Policy can be open for you after our customer service learning your particular problem, and in this condition we will charge you 10% handling Fee

Since our Chinese customs will charge us a high tax if you write the real value on the custom invoice for those returning goods, so please do remember to do us a favor to write a low invoice value, such as USD38(exact amount write as per our sales request), and please write the product name like this: Power Adapter or Power Inverter or IC programming unit, pls do don’t write brand name or exactly product name!  thank you very much for your kind considerations! 

Note: To avoid customs problems, please make sure return the faulty items to us by EMS, or ship it by air post from your local post office. Never use UPS/DHL/TNT/FEDEX!!!

If your send via express (UPS/DHL/TNT/FEDEX) and the faulty item is blocked or seized by chinese customs. Our company don’t pay any responsibility.

Here is the exact address for the returned goods:

Attn.: Nancy nan
Add: Room 8056, DongBian Commercial Building, Minzhi, Longhua, Bao'an, ShenZhen 518131 China.
Tel: 86-755-29438109  
Fax: 86-755-29438109

Notice: Return & Refund Policy is available only after you contact with our sales representative about the problems and do as per our ways after communication. If not, all responsibilities are yours, thanks